Returns Policy

Please find below information on our Returns Policy:

Change of Mind
If you have purchased a product directly from us (eg via our website or at a garden show) then please be advised we do not accept product returns if you have changed your mind.

If purchased through a retailer (eg nursery or hardware store) then please contact the store directly and ask them about their Returns Policy.

Unhappy with the Product Performance
If you have used a product and feel that it didn’t work please get in touch. It is particularly important if you can supply the product batch number (printed on the bottle) and be able to explain exactly how the product was used. With this information we’ll then be able to work out what has happened.

A product replacement or refund can be arranged when:

we have confirmed the product was used correctly but did not perform as intended, and
the product was purchased directly from us (proof of purchase will be required).

If you purchased from a store then you will need to seek a refund or replacement through them. If we have worked out that product was faulty we can confirm with the retailer to facilitate your replacement or refund.

In addition Australian Consumer Law entitles you to certain rights when it comes to refunds and replacements which we abide by. If you have any other questions regarding a refund or replacement please feel free to contact us.

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Privacy Statement Organic Crop Protectants, is a division of DuluxGroup (Australia) Pty Limited (ACN 000 049 427) (“OCP”). The terms "we", "us", "our" refer to the company and any of our affiliated companies. Your privacy is important to us: OCP collects, uses and discloses the information you submit to process your subscription to EcoClub. OCP (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for these purposes and the purposes described above. OCP may disclose the information to contractors, market research organisations, marketing and communications agencies and related bodies corporate for this purpose. If you do not provide the personal information requested, we will not be able to process your membership request. We may also exchange your personal information with other related companies and our service providers, such as delivery companies and technology providers. Please refer to our Privacy Policy, available on our website https://www.ecoorganicgarden.com.au/privacy-policy/ or on request. It contains further details about: (i) the personal information we collect; (ii) what we do with it; (iii) where we send it; (iv) how you can access and correct it; (v) how you can lodge a privacy complaint regarding the handling of your personal information; (vi) how we handle those complaints; (vii) online privacy; and (viii) the types of service providers we use. If you have any questions regarding the way OCP handles your personal information or wish to seek access to, or correct, personal information we hold about you, please contact our Privacy Officer via privacy@duluxgroup.com.au or call +613 9263 5678.

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